SHIPPING
Made to Order
We are a homegrown brand based in Kerala.
Products available on our website and our Instagram page are designer-made and hand-crafted using age-old weaving and dyeing techniques from all over India. Due to the unique nature of the products available on our website, we only create for MADE-TO-ORDER deliveries.
What this means is that we do not start production of our garments unless the order and payment is confirmed online. As a brand that believes in sustainability, this helps us reduce wastage created through over-production.
Every single piece goes through stringent quality checks before it is shipped out. Unevenness in color & texture of print is not a fault but a beautiful characteristic of natural processes.
Shipping
We ship through registered courier companies for orders within India and through DHL Express/FedEx/Aramex for international orders.
International orders are usually delivered within 15-20 business days and domestic orders within 10-15 business days. You shall receive an email from us confirming the delivery date after the orders are processed. Sundays and Public Holidays are not set as working days for deliveries.
PLEASE NOTE: These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customization and other factors attached to your order. The order dispatch time and shipping time varies from product to product. We shall stay in touch to confirm all dates with the buyers.
Shipment Duration & Order Tracking
Once the order is placed, you will get an email confirmation from us. The product will be dispatched from our work shop within 15-20 business days.
Once your order is shipped, we will mail you the tracking number along with a link to track your order. Clicking on this link will enable you to track the status of your order.
Delay in delivery due to logistics issues within your country is not in our control and we cannot be held responsible for the same.
Shipping Charges
International Shipping Charges
Shipping charges apply based on your location, weight and the volume of the parcel. They will be mentioned at the time of checkout.
Duties and taxes vary according to the delivery location and have to be borne by the customer. As the recipient, you are liable to bear all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these charges is made by our logistics partner to release your parcel from customs on arrival. Please note that we are unable to advise you about the exact amount levied as duties and taxes, as this may vary as per the local import laws applicable to the destination selected for delivery.
Returns And Exchanges
How To Return An Item